Customer Service

We have tried to answer the most commonly asked questions here. If you read Terms and Conditions and do not find what you are looking for, please feel free to contact us via e-mail. We are here to help answer any questions you have about using our website and placing orders.

Bioeliksir Europa – Terms and Conditions

By using our website or placing an order you agree to be bound by these terms and conditions (“T&Cs”) and the documents referred to within them. We reserve the right to modify these T&Cs at any time.

References to “Bioeliksir Europa”, “Bioeliksir”, “we”, “us” are references to Bioeliksir Europa d.o.o., a company registered in Croatia (Registered in Croatia: 02549891), with registered office in Julija Knifera 2, 10020 Zagreb, VAT number 13939479333.

Privacy Policy

Any information that you or other users provide to Bioeliksir is subject to Privacy Policy which governs our collection and use of your information.
You understand that through your use of Bioeliskir website or placing an order you consent to the collection and use of this information.


You can shop with Bioeliksir in the following ways:
By placing an order on (Online Orders); or
Ordering by phone (Phone Orders); or
Ordering by e-mail


On website you can pay the ordered products in the following ways:
PayPal online payment system and your credit card via PayPal.


Deliveries will be carried out by third party couriers: General Logistics Systems Croatia
In Croatia, delivery takes 4-7 working days. Croatia delivery price is 5.00 EUR (Euro)
International customers are delivery provided by General Logistics Systems. The delivery takes 5-9 working days. You can track you shipments through General Logistics Systems tracking system. International delivery price is 13.00 EUR (Euro).


If you need to return a product, please contact us within 14 business days of receipt of your order. Returns need to arrive at our facility in sell-able condition so please make sure they are unopened and packaged well to arrive intact.
The customer is responsible for shipping the product back. The customer send the return at his expense with a courier of his choice.
Our staff will work with you to determine what went wrong and the best way to resolve it easily.

In Zagreb, May 2018

Bioeliksir Europa d.o.o.
VAT number 13939479333
MBS 080705259
Email: &
Tel: +385(0)1 6191 343
Fax: +385(0)1 4617 418